FAQ

Searchable answers for creators and agencies.

Use the search field below to find the exact answer you need without digging through a long support doc.

How does ThumbDNA work?

You upload your logo, colors, fonts, face photo, and references once. ThumbDNA stores that Brand DNA and uses it every time you generate a new thumbnail.

What image model powers the app?

ThumbDNA is designed to be model-flexible. The generation pipeline can swap between supported image models as the product evolves.

Can I upload my own face and logo?

Yes. The workflow is built for creator branding, so your face, logo, colors, and reference thumbnails all become part of the system.

Do unused generations roll over?

Monthly generation allowances reset each billing cycle unless your account specifically includes rollover terms.

Can agencies manage multiple brands?

Yes. The Pro and Agency tiers are built so teams can organize multiple creator brands inside separate workspaces.